Adding Customers

Learn how to add customers to your database.

Available to:
Business Owner Manager

Adding a Customer

Follow these steps to add a new customer.

1
Navigate to Customers

From your dashboard, go to Customers in the main menu, then click Add Customer.

2
Enter Contact Information

Fill in the customer's contact details:

Customer Contact Info
app.vasbox.co.zw
ABC Trading Company
accounts@abctrading.co.zw
+263 77 123 4567
Enter the customer's name and contact details
3
Tax Information

For business customers, enter their Tax Identification Number (TIN):

Tax Information
app.vasbox.co.zw
1234567890

Required for B2B invoicing (ZIMRA compliance)

Enter the customer's TIN for B2B invoicing

ZIMRA Requirement

For business-to-business transactions, ZIMRA requires the customer's TIN on the invoice. Collect this information upfront for all B2B customers.
4
Address Details

Enter the customer's physical address:

Address Details
app.vasbox.co.zw
123 Samora Machel Avenue
Harare
Harare
Zimbabwe
Enter the customer's address information
5
Additional Information

Add any internal notes about the customer:

Additional Information
app.vasbox.co.zw
Key account. Contact John for orders over $5,000. Payment terms: 30 days.

Internal notes only - not visible to customer

Is Active

Customer is available for selection

Add internal notes (not shown on invoices)
6
Save Customer

Review the information and click Create Customer. The customer will be immediately available for selection on invoices.

✓Customer Created Successfully!

ABC Trading Company has been added to your customer database.

Walk-in Customers

When you don't need to create a customer record.

For one-time retail customers or quick sales, you don't need to create a customer record. Simply leave the customer field blank when creating an invoice or receipt.

When to use walk-in

  • • One-time retail purchases
  • • Cash sales at point of sale
  • • When customer doesn't need an invoice copy
  • • Quick transactions where tracking isn't needed

Valid Receipts

Receipts for walk-in customers are still valid for ZIMRA. The fiscal device properly records the transaction without requiring customer details.

Business Customers (B2B)

Special considerations for business-to-business customers.

Business customers require additional information for proper invoicing and tax compliance.

Required for B2B

  • • Business name (not contact person)
  • • Tax Identification Number (TIN)
  • • Business address

Recommended for B2B

  • • Contact person name (in notes)
  • • Accounts payable email
  • • Payment terms (in notes)

Multiple Contacts

Use the notes field to store additional contact people within a business. For example: "Primary: John Smith (john@company.com), Accounts: Jane Doe (jane@company.com)"